What Happens When You Call A Suicide Hotline

Many people nowadays face several problems relating to mental health, and it’s okay to feel overwhelmed by it. Talking to someone may be successful assistance to receive elaboration on mental health issues, thoughts or distress you’re feeling. To address the concerns and provide immediate support to people facing suicidal thoughts, suicide hotlines have been established worldwide.

In the below piece of content, we’ll be discussing the process you can expect when you call a suicide hotline.

What Is A Suicide Hotline?

In Australia, a suicide hotline can provide 24/7 support for people struggling with suicidal thoughts, distress, or crisis. A suicide hotline is a confidential service that aims to provide support, counselling and guidance to the people who need immediate help.

How Do You Contact A Suicide Hotline?

Several suicide hotlines in Australia can be contacted using specific phone numbers. You can call or text these support services to seek help.

Some of the most widely used Australian suicide hotlines include:

  • Lifeline Australia – 131114
  • Beyond Blue – 1300 22 4636
  • Kids Helpline – 1800 551 800
  • Headspace – 1800 650 890
  • MensLine Australia – 1300 78 99 78

Additionally, many international companies, such as Samaritans UK and other specific companies for LGBTQ+ community, can provide support.

What Happens When You Call A Suicide Hotline?

During the call, a trained operator will answer the call and asks about your situation. They will assist you in understanding your thoughts and feelings to offer a range of support options.

Here’s what you can expect:

1. A Trained Professional Will Answer Your Call:

When you call a suicide hotline in Australia, your call will be answered by trained professionals who are familiar with the challenges you are facing. They are non-judgmental, confidential and will listen to you without interrupting. These professionals will ask you several questions such as where you’re calling from and what’s making you feel distressed.

2. They’ll Assess Your Situation:

Your situation will be assessed by the trained professional answering the call. They will ask you about how long you’ve been experiencing these issues and whether you’ve thought about suicide. This step is essential to determine the risk of the caller and assess the right support method.

3. They Will Offer Immediate Support:

When calling a hotline, you can expect quick assistance. The trained professional will provide guidance on how to stay safe and suggest immediate steps to take when feeling suicidal or distressed. Suicide hotlines frequently share coping methods that can distract you from negative thoughts, keeping you safe until further assistance arrives.

4. They Will Guide You Through The Process:

Many emergency hotlines provide information on health services or clinics that you can receive medical assistance (like a helpline that may provide first aid on the phone) or help to call emergency services. You can also use these hotlines to receive professional advice or counselling to start tackling the situation with the correct mental health support.

5. They Will Provide Follow-up Support:

After your hotline call, most organisations offer follow-up support, which involves contacting you to confirm your well-being after the call. Professionals may follow-up with you and discuss your progress, which can reduce anxiety and even prevent a relapse.

What Happens Next?

As previously mentioned, calling the hotline is the first step in the process. It’s essential to remember that you’re not alone and that there are several options available to you.

In addition to the above mentioned hotlines, the online source of counselling and other mental health support options are becoming widespread, providing online chats and email services that you can access for free.

It’s also essential to remember to check in on your mental health regularly. You can attempt to identify what triggers negative thoughts or manage stress and anxiety through exercise or creative outlets. These could be helpful alternatives to help you cope.


In conclusion, it’s important to know that you don’t have to face mental health concerns or suicidal thoughts on your own. Suicide hotlines provide a confidential and supportive environment for people in crisis, where trained professionals provide guidance and assistance.

If you are feeling overwhelmed or distressed, it’s essential to reach out for help. The hotline numbers provided in this article are just some of the avenues you can use to access support. You can use other resources such as online chats, mental health clinics or talk to close family or friends. The most important step is to talk about it and take the first step to seek the help you need.


FAQs: What Happens When You Call A Suicide Hotline

1. Will my call be confidential?

Yes, your call will be confidential. Suicide hotlines have strict policies and procedures in place to protect your privacy. The only time they would break confidentiality is if you or someone else is at imminent risk of harm.

2. What can I expect when I call a suicide hotline?

When you call a suicide hotline, you can expect to speak with a trained counselor or volunteer who will listen to you and provide support. They may ask you questions about your thoughts and feelings, and help you come up with a plan to stay safe.

3. What if I don’t feel comfortable talking on the phone?

If you don’t feel comfortable talking on the phone, there are other options available. Many suicide hotlines offer online chat services or texting programs. These services provide the same level of support and confidentiality as phone calls.


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2. Gould, M. S., Kalafat, J., Harrismunfakh, J. L., Kleinman, M., Annucci, J. A., & Andriessen, K. (2007). An evaluation of crisis hotline outcomes. Part 1: Nonsuicidal crisis callers. Suicide and Life‐Threatening Behavior, 37(3), 322-339. (APA 7th)

3. Mishara, B. L., Chagnon, F., Daigle, M., Balan, B., Raymond, S., & Marcoux, I. (2007). Comparing models of helper behavior to actual practice in telephone crisis intervention: A Silent Monitoring Study of calls to the U.S. Suicide Prevention Lifeline and Covenant House Nineline. Suicide and Life-Threatening Behavior, 37(3), 291-307. (APA 7th)