Amwell Reviews: Pros, Cons, and Everything in Between

Telemedicine, also known as telehealth, has been growing in popularity in recent years. With the rise of smartphones and other on-the-go devices, it’s easier than ever for patients to connect with doctors online. As one of the leading telemedicine providers in the United States, Amwell is often in the spotlight. In this article, we’ll examine Amwell reviews to help you decide if this telemedicine platform is right for you.

What is Amwell?

Amwell is a telemedicine service created by American Well, a Boston-based company founded in 2006. Amwell allows patients to connect with board-certified doctors, therapists, and psychiatrists from the comfort of home. The platform is accessible via a website, iOS or Android app, and even through select kiosks located in pharmacies and other public areas.

With Amwell, patients can schedule appointments, have live video visits with doctors, receive diagnoses, and even have prescriptions delivered to their doorstep. It’s a convenient way to access medical care without leaving your home or office. Amwell also works with hospitals and other medical facilities to provide telemedicine services as part of their standard practice.

Pros of Amwell


One of the most significant benefits of using Amwell is its convenience. Patients can connect with doctors and receive medical care without leaving their homes. This can be especially helpful for individuals with mobility issues, those who live in rural areas, or anyone who finds it difficult to take time off work to see a doctor. Appointments are offered 24/7, so patients can book a session at any time, even outside of business hours.

Availability of Services

Amwell offers a wide range of medical services, including acute care, behavioral health, and dermatology. Patients can use the platform to get treatment for common illnesses like the flu, allergies, and sinus infections, or for mental health issues like depression and anxiety. The platform also provides preventive care, wellness coaching, and nutrition counseling.

Reduced Costs

Using Amwell can help reduce healthcare costs for patients without compromising on quality. Visits with doctors on Amwell cost less than in-person visits to most doctors’ offices, and there are no hidden fees. The platform also accepts most major health insurance plans, meaning patients can use their insurance to pay for their telemedicine visits.

Cons of Amwell

Difficulty Obtaining Prescriptions

While Amwell offers prescription services, some patients have reported difficulty obtaining prescriptions for certain medications. In some cases, doctors on Amwell have been hesitant to prescribe controlled substances like opioids, which can be concerning for patients who rely on these medications for pain management.

Limited Scope of Care

While Amwell offers a wide range of medical services, the platform does have some limitations. For example, patients with more complex or chronic conditions may require in-person visits with a physician to receive proper care. Additionally, some states have regulations that prohibit telemedicine visits for certain types of medical exams or procedures.

Technical Issues

As with any telemedicine platform, using Amwell requires a reliable internet connection and a device with a working camera and microphone. Patients who don’t have a good wifi connection or are using an outdated device may experience technical issues during their video visits.

Customer Reviews of Amwell

Overall, customer reviews of Amwell are generally positive. The platform has an average rating of 4.5 out of 5 stars on the App Store and 4.3 out of 5 stars on Google Play. Customers appreciate the convenience and accessibility of the platform, as well as the professionalism of the doctors on the platform. Some patients have reported that the platform has saved them time and money, and many appreciate the ease of use and user-friendly interface.

However, some customers have reported issues with the platform’s customer support, including difficulty canceling appointments and lack of response from billing support. Additionally, some reviewers have expressed concern about the platform’s prescription services, as some patients have struggled to obtain necessary medications.

Is Amwell Right for You?

If you’re looking for a convenient and affordable way to access medical care, Amwell may be the right choice for you. The platform is easy to use and offers a wide range of medical services at a lower cost than in-person visits. However, for more complex or chronic conditions, in-person visits with a medical professional may be necessary.

Additionally, patients who require controlled substances or certain types of medical exams may not be able to use Amwell due to state regulations. Patients who have concerns about the platform’s prescription services may wish to discuss these concerns with their medical providers before using Amwell.


Overall, Amwell can be an excellent choice for patients looking to access medical care from the comfort of home. The platform is convenient, affordable, and offers a range of medical services. While there are some limitations and customer support issues to be aware of, the platform’s positive reviews and growing popularity suggest that it is a reliable and trustworthy telemedicine provider.


What are Amwell Reviews?

Amwell Reviews are customers’ feedback on their experiences using Amwell, a telemedicine service in the United States. These reviews can be found on various online platforms including Amwell’s website, Google Reviews and Yelp.

Why are Amwell Reviews important?

Reviews help potential users make informed decisions about whether to use Amwell’s services. They provide valuable insights into the quality of care, wait times, and overall experience. Positive reviews can attract new customers while negative reviews may prompt Amwell to improve its services.

Are all Amwell Reviews trustworthy?

While many reviews are honest and accurate, some may be biased or fake. It is important to consider the number of reviews, the range of opinions, and the credibility of the source before making a judgment. Amwell also takes steps to ensure that reviews on its website are genuine and relevant.


1. Patel, N., Rosen, C., & McAdams, J. (2020). Telehealth for Medical Students during the COVID-19 Pandemic: Experiences, Utility, and Satisfaction with Amwell. Journal of Medical Education and Curricular Development, 8, 1–7.
2. Llorente, M., & Bautista, J. R. (2019). Telemedicine and the Transformation of Healthcare Delivery: A Review of Amwell. Journal of Health Administration Education, 36(2), 151-157.
3. Haun, J. N., Huerta, T. R., & Bakken, S. (2021). Patient Perceptions of Telemedicine During the COVID-19 Pandemic: A Cross-Sectional Survey Study. Journal of Medical Internet Research, 23(2), e28223.